Texting, email and the Communication Hub

Text your tenants.

Two-way texting from your own local number, email in your colors, and one hub that shows every message sent and received. The routine ones send themselves.

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  • Email included
  • Tenants reply by text
  • Every message on the record

A rent reminder leaves the Communication Hub and arrives on a tenant's phone. The tenant texts back, the reply shows up in the hub, and the owner answers.

The Communication Hub

One feed. Everything you sent. Everything they said back.

Email and text, automatic and typed by you, all in one list. Open any message and see it exactly as the tenant saw it.

Filter

To Sarah K. · B-14 · 2:00 PM

From (309) 555-0142 · 2:00 PM

Hi Sarah, rent for unit B-14 ($65.00) is due Nov 1. Sign in to pay.
Sign in to pay
Resend
  • Outbound and Inbound, with a count of what still needs a reply.
  • Filter by channel, status, date or who sent it.
  • See the message exactly as it was delivered.
  • Resend to the same address, or to a corrected one.

Two-way texting

They reply. It lands where you can see it.

Tenants answer your texts like any other text. The conversation shows up in the hub, tied to the tenant and the unit, and anyone on your team can pick it up.

ES Elm Street Storage(309) 555-0142
Hi Sarah, you have a new invoice due Oct 19.
Sign in to pay
Paid, thanks. Is the gate open Sunday?
Yes, 6 AM to 10 PM every day.
Thanks!
Text message

Your own local number.Tenants see one number they can save, not a short code.

A number for each facility.If you run more than one location, each can text from its own number.

Photos and documents.Send or receive a picture message.

Auto-reply.Set a reply that goes out when a tenant texts you, so nobody is left wondering.

Consent, handled.Texting is opt-in for each tenant. Unit Trac tracks who agreed, and STOP works the way carriers require.

Registration, handled.Carriers require businesses to register before texting. A guided setup inside Unit Trac walks you through it.

Guided setup, about 15 minutes

  1. 1Business profile
  2. 2Brand registration
  3. 3Channel preferences
  4. 4Customer consent
  5. 5Pick your number

Then the carriers review your registration. Approval usually takes a few days. Email keeps working the whole time.

Bulk messages

Write it once. It finds everyone.

Send one message to a group of tenants. Each of them gets it by text or by email, whichever they prefer.

New message

To

At
Elm Street Storage
Send by
Each tenant's preference
The gate will be closed for repairs this Saturday from 8 AM to noon. Sorry for the trouble.
Sent142
Delivered141
Emails opened31

2 texts could not be delivered. Sent by email instead.

1 email bounced. See who

  • Groups: current customers, past-due customers, or people whose lease ended in the last 30 days.
  • One facility or all of them.
  • Ready-made drafts: a friendly late notice, a direct one, a change of ownership, an invitation to the customer portal, a corrected receipt.
  • Add a sign-in link to the customer portal, as a button in an email or a link in a text, and attach a file if you need to. Payment Processing

Automatic messages

You are not the reminder service.

Invoices, receipts, past-due notices, failed autopay alerts, signing links and portal invitations go out without you. Choose email or text for each kind. Tenants can choose which they would rather get.

MessageText
Invoice ready
Rent past due
Payment receipt
Autopay failed
Refund issued
Lease ready to sign
Lease started
Lease ending
Customer portal invitation
Password reset

Elm Street Storage9:00 AM

Hi Alex, your invoice was due on Oct 1 and is now past due. Please sign in to make a payment.
Sign in to pay

Rent past due · sent automatically by text

Late notices can be part of a full late-rent process. Delinquency & Evictions

Templates

It sounds like you. It looks like you.

Set your color and signature once, per facility if you like. Then change the subject, heading, wording and button of any message, and preview it before it goes anywhere.

Brand color
Heading
Signature
Elm Street Storage

Your invoice is ready

Hi Sarah, your invoice for unit B-14 is ready.
You can pay online in about a minute.

Amount due

$65.00

Pay now
The Elm Street team

Delivery tracking

“I never got it” has an answer now.

Every recipient shows what happened to their message. If a text cannot be delivered, Unit Trac sends it by email instead.

Email · Your invoice is ready

T. Nguyen · Unit 31

Sent8:30:02 Delivered8:30:05 Opened9:12

Text · Past-due notice

A. Brooks · A-09

Sent9:00:01 Could not be delivered Delivered

What a message can show

  • Delivered
  • Opened
  • Bounced
  • Marked as spam
  • Unsubscribed
  • Failed

“Opened” is reported for email only. Texts show Delivered or Failed.

Pricing

Email is included. Texting is a small add-on.

Email

Included

with every account.

Branded templates, bulk messages, the hub and delivery tracking.

Texting

$10a month

includes 100 text segments and one local number.

  • Each additional 100 segments$5
  • Each additional number$5 a month
  • One-time setup, covers carrier registration$30

A segment is one standard-length text. A long message or a picture message uses more than one.

Self-storage texting is available to facilities in the United States. Email works everywhere.

See all pricing

Questions

What owners ask us.

No. They get ordinary text messages and emails.

A local number that belongs to your business. You pick it during setup.

Yes. Replies show up under Inbound in the Communication Hub, with a count of what still needs an answer.

Texting is opt-in for each tenant. They can change their mind in the customer portal at any time, and replying STOP always works. Customer Portal

Unit Trac sends that message by email instead, and the hub shows what happened.

Yes. Choose a group and a facility, write the message, and each tenant gets it by text or email.

Mobile carriers require every business to register before it can text customers. Unit Trac walks you through it inside the app.

Not today. Texting is for facilities in the United States. Email works wherever you are.

Yes. Every kind of message has its own template that you can edit and preview.

Stop texting tenants from your own phone.

Give your facility its own number to text tenants from, and a record of every word.

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  • No contract
  • No sales call

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