About Us

Trusting us to help you starts here.

Our Mission

To be the industry leader in property and storage management.

We believe tracking leases, processing payments, and staying in touch with customers should be seamless—no matter the size of your business or the type of facility you run.

We help owners and managers take the chaos out of property and storage management. Our SaaS platform empowers thousands of businesses around the world to run smoothly. Whether it's an RV lot in Arizona or a self-storage facility in Wisconsin, we provide a simple, reliable way to stay connected with customers.

What Makes Us Different

  • Simplicity From the Start: From the early days of designing Unit Trac, we focused on simple, efficient facility management.
  • One platform, All Your Needs: Lease management, electronic signatures, payments, and messaging—fully integrated.
  • Built for flexibility: From self-storage to RVs to boat slips to apartments, we handle every kind of rental and storage setup.
  • Trusted Worldwide: 1,200+ businesses rely on our platform daily to manage operations and reduce the stress in their lives.
  • Small & Agile: We're an efficient team dedicated to our mission and your business. No jargon. No bloat. Just a friendly team passionate about helping property owners like you.

Our History

Our first customer was us!

James and Jillian Smallenberger bought their own storage facility in 2012. James soon went on the search for management software to help with their new business. He found that there was no software that offered all the features they needed, motivating James to design his own.

As with so many self storage owners, both James and Jillian were working full-time while managing the facility, so the software was built with efficiency in mind.

Good news travels fast

A local facility owner approached James and Jillian to ask if he could use their software to help run his facility. The simplicity and efficiency the system brought to his business was a hit. He ended up recommending it to several other local owners. They soon became clients too. And just like that, Unit Trac was born.

James and Jillian Smallenberger, and Nicole Roberts
The Unit Trac team in the early years. James and Jillian Smallenberger and Nicole Roberts
We're a small shop with a personal touch. We believe in results and listening to our customers. When you choose Unit Trac, our goal is simple: to help you enjoy running your business more. We do this together - your success means the world to us.
James Smallenberger
Owner | Unit Trac

We are self-storage owners

Both James and Jillian understand the responsibilities, joys, and challenges of being self storage owners. Together, they bring a unique perspective to developing and enhancing Unit Trac.

James has over 25 years of software development experience and has found his niche in the building industry, working with several of the leading manufacturers of self storage buildings.

Jillian manages the operations at her storage facility. As our resident client champion, she stays in close contact and represents us in and outside the office.

We're all in it together

Since our first local client in 2014, Unit Trac has continued to grow with our customers. In 2015, we began offering international support. Today, we serve clients in 48 states and 12 countries worldwide.

Facility Pins On Map
To our pals in Hawaii and Rhode Island: we patiently await a time that is right for you. Looking forward to meeting you.
A brief history of Unit Trac
March 2012
A Need Was Found

We envision a tool that would be purpose built to manage a self-storage facility.

January 2014
Rolling up our sleeves

We sign up our first customers! Thank you Derek, Holly, and Rob. We owe a lot to you for taking a chance on us.

July 2015
Global Presence

We decide to be a global business early on. We work hard to offer a localized experience for our friends in Canada, Australia, and New Zealand.

December 2016
Our First Employee

Nicole joins us and we take off.

December
2019
We Grow as a Team and Product

After seven years of learning and growing, we completely rewrite major parts of Unit Trac. The process was painful and we live the addage - "you don't know what you don't know." The bet pays off. The stage is set for the next decade of growth.

March
2020
COVID

We enable people to manage facilities remotely and in a contactless way.

October
2023
AI Arrives

We immediately spot the benefits of AI and by the end of the year begin integrating it in truly useful ways.

November
2024
Industry Shifts

While many software platforms have merged and big investors have moved in. We avoid them and focus on you, our customers. (They keep calling...the answer is the same.)

Today
Present
We're still at it...

Continuous feedback, research, and daily effort drive our vision to be the absolute best facility management system on the market. Thank you to all of our customers. We do this together.